Frequently Asked Questions

You may be able to find answers to your question below in our FAQ section.

  • Why is WestStar Mortgage, Inc. now J.G. Wentworth?

    WestStar Mortgage has been acquired by J.G. Wentworth, Inc. If you have a home loan with us and wish to access your information online, you can use this portal to register a new account and pay your bill.

  • I forgot my password. How do I reset my password?

    Please visit the Forgot your username or password? page if you cannot access your account because you forgot your password. You need to remember your email and provide it in the requested form. You will receive an email with instructions on how to reset the password; please check your SPAM and Junk folders as some email clients filter automated responses.

  • My User name and Password are not being recognized.

    If you registered an account prior to July 1st 2015, you will need to register again as we have changed our servicing location. You will need your loan number and the last four digits of your social security number.

  • I have registered but I never received a confirmation email.

    Attempt to log in with your user name and password. If you have not verified your account, you will receive an email with instructions on how to verify your account. Please check your SPAM and Junk folders as some email clients filter automated responses.

  • How do I add multiple loans to my account?

    After you login, click "Add a loan" from the menu in the upper right corner of the website. Enter your loan number and the last four digits of the borrower’s SSN. Click "Manage your loan" from the menu in the upper right corner of the website; you will now be able to choose between your loans from a dropdown.

  • I have multiple accounts, how do I access them?

    Register your first account, or if you have already registered login with your credentials. Click on “Add an Account” in the navigation and enter the account number and the last four digits of your social security number. You will then be able to select your accounts from a dropdown in the navigation.

  • I see a message that says: CLOSE WINDOW

    The J.G. Wentworth Home Lending website uses third party cookies to access your loan information. Please ensure https://login.jgwentworth.com is in your trusted sites list and/or enable third party cookies.

  • How do I enable Third Party Cookies?

    Please visit the How To's page to learn how you can enable third party cookies on your browser.

Contact Us

Support

Inquiries about logging on to the website or the transfer of the servicing rights of your mortgage loan may be directed to the Customer Service Department between 8:30 AM to 8:00pm (EST) Monday through Friday. Their address and telephone number area as follows:

J.G. Wentworth Home Lending LLC
Customer Service Department
P.O. Box 77404
Ewing, NJ 08628
(855) 753-6207